Consumer Watch: Most common workplace miscommunication, and how to avoid it
OKLAHOMA CITY (KOKH) —
From text to face to face, a misunderstanding can cause hurt feelings or outright problems at work, but if you know what to look for, you can stop the problem before it starts.
Ever heard of the signal amplification bias? It is also known as the "I’m sure it was obvious" effect.
It is scientifically proven that people think they communicate effectively, but they probably don't, and when it comes to the workplace, this can be detrimental to your career and bottom line.
Fox 25 Consumer Watch breaks down three common at work miscommunications, and finds ways to overcome them.
1. Text and email- Psychology Today has reported on the problem with these written communications.
It is often difficult to read the tone, and can leave some people feeling insulted even if that was not the intent.
The Harvard Business Review recommends avoiding confusing grammar, like exclamation marks. They can often come off as angry instead of excitement. It is also advisable to avoid sarcasm over email or text because it often causes confusion in written communication.
2. Job duties- It's great to be a team player, but it is equally important to have a clear understanding of your job duties. If you are getting overwhelmed as a worker, it's important to focus on what's excepted over any extra projects.
3. Not saying what you mean- Speaking too directly can come off as rude over text and even in person, but talking in circles to be more polite will not get your point across either. It's important to find a balance to be most effective. Recommendations include writing clear and direct emails with polite hellos and goodbyes.
One of the best ways to avoid miscommunication at work is to use several methods of communications.
Don't just email, it is more effective to email and then talk to someone face to face or over the phone. That way there are more chances to correct any miscommunication.