Airlines used to be flexible when it came to life and death situations, but now it seems air carriers are not making exceptions to the rules when it comes to dealing with the death of a relative.
A Washington state man says Allegiant Air is refusing to refund the price of his round-trip tickets after his wife suddenly died.
This comes as American Airlines announced the end of its policy of offering bereavement fares.
Jim Terry says he and his wife Roxann were planning a trip to Disneyland when Roxann became unexpectedly ill over Christmas and passed away just weeks later.
The airline offered to reschedule the flight, which Roxann booked in October, but Terry said that he used his time off to care for his wife and needs the money for medical fees that accrued during her illness.
According to a statement by Allegiant, "All of our itineraries are non refundable (as stated in the terms and conditions), however, we do offer a TripFlex product that customers may purchase at time of booking. TripFlex allows customers to make unexpected changes to their itinerary with no additional fee."
Terry wrote a letter to Allegiant. The company told him it would have a response in a couple of months.
He says he understands company policy but also understands there can be an exception in some extraordinary circumstance.